The cancellation will have to be treated as a Return with all applicable fees.
We strictly adhere to the following cancellation policy:
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Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. During this process we incur irreversible fees. UPS: Call 1.800.PICK-UPS (1.800.742-5877) Order Cancellation PolicyĪll orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. USPS: Call 1. (1.800.275.8777) Press 6 and then 4 for Customer Service Please contact us after the estimated delivery time.
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In some rare cases, the tracking information may not update but you will still receive your order. Please allow 1-3 days for the tracking information to show. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.
The email will contain shipment details, your tracking number, and a link to the selected carrier site. Most of our orders are shipped within 1-2 business days after the order submitted. When your order is ready to be shipped, you will receive a shipment confirmation email. We will NOT refund shipping charges if USPS or UPS fails to meet their guaranteed shipping times. If the item is not delivered in time, please contact USPS (1.), UPS (1-800-PICK-UPS). Note: We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS or UPS guarantees. Please note UPS Ground, UPS 2nd Day Air and Next Day Air services do not deliver on Saturdays, Sundays and holidays. These times are not guaranteed and may be delayed due to weather and unexpected conditions. Please allow 1-2 business days for order fulfillment and then the quoted time for shipping and delivery. The shipping timeline estimate begins AFTER your order is fulfilled by our team. If you have any questions, please contact us from Monday to Friday 9:00 am to 5:00 pm ET at Delivery Times You will receive your tracking number as soon as your order is packed and ready to be shipped. We ship Monday through Friday with no interruption, excluding weekends and holidays. Please make sure you are certain of the product specifications, as all orders placed are final. We may experience a high volume of orders during sales and holidays and you may experience delays. It then takes 1-2 business days to process your order, after which we will ship your package. for orders above $175Īs soon as you place your order, you will receive a confirmation email. Orders with value over $700 may require ID verification. If you choose to not protect your order with Shipping Protection, Mega Lash Academy is not responsible for lost, stolen or damaged packages. It is the sole responsibility of the customer to ensure the address provided is correct.Īll orders come with Shipping Protection, unless deselect by customer prior or during checkout. Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 2-4 business days. Weather delays and other unforeseen circumstances may impact delivery time. Estimated arrival dates are not guaranteed. During holidays and sale events, there may be a slight delay in order processing. Orders received after 1pm (ET) are shipped on the following business day. Orders received by 1pm (ET) Monday - Friday are shipped out the same business day. CASHMERE MATTE COLLECTION Expand submenu.
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